What Can Mobile POS Really Do for Your Restaurant?
See what the right tools in the hands of your servers can mean to table turns, revenues, and customer satisfaction.
It’s never been more important for restaurants to operate with maximum efficiency and build strong relationships with customers. Intuitively designed mobile point of sale (mobile POS) technology provides solutions to your restaurant, giving your brand the ability to meet – and overcome – challenges, all while providing exceptional dining experiences.
The Benefits of Mobile POS
A true mobile-first solution – not simply legacy point of sale displayed on a smaller screen – brings an entire eco-system's worth of restaurant management software to your staff; restaurant tech that works for them, not the other way around.
Such specifically designed software enables:
● Conversational Ordering
Traditional ordering processes that rely on pen and paper – or worse, memory – rush customers as they order. Moreover, if your servers use terminal POS software on a mobile device, it will force them to search for menu items on small screens and move in and out of features to separate checks or modify orders. This takes their attention away from the customer and places it almost completely onto a technology that is demanding they do all of the work.
Optimal mobile POS software allows servers to pay less attention to screens and more attention to customers. Restaurant mobile POS software with a menu structure that mirrors how diners typically order – first drinks, then appetizers, and entrees with common modifiers and pairings – streamlines ordering and frees the server from the tech. In addition, menu options at a server’s fingertips, with natural and instinctive drag and drop functionality, means taking orders is quick and easy, and that the mobile POS solution can get orders to the bar or food prep station immediately, even before the server walks away from the table.
Eye contact, discussion, and real connections become possible when the ordering process is a conversation rather than a task – and your team can lay the foundation for relationships with customers that encourage return business.
● Personalized Service
A purpose-built mobile POS also gives your servers more to talk about. Servers can access information about return customers, such as food allergies or preferences (e.g., the hotter spicy foods are the better, or a customer’s favorite wine or beer, etc), so servers can make personalized recommendations diners will appreciate.
Also, if loyal customers are celebrating birthdays or anniversaries, or if a guest is a VIP customer, your servers will have that information and will ensure those dining experiences are particularly special.
Leading restaurant mobile POS software will also provide your team with an easy way to add the new information they learn about guests so that future experiences can be even more memorable. And, ultimately, more profitable, both for your brand and the server as well in the form of higher tip percentages.
● Upsell Support
A well-designed mobile POS also puts sales tools in your servers’ hands. Your servers’ objective can be more than taking accurate orders — it can also be maximizing revenues. Based on our research, the combination of conversational ordering, personalization and intentional upselling will help your bottom line: Tabit users show an 8-15% increase in spend per customer.
Additionally, a “quick reorder” feature enables a server to put an order in for another round of drinks with just a tap. This capability, along with getting the initial order to the bar instantly, can improve a restaurant’s average from 1.2 to 2 drinks per customer per visit.
● Operational Efficiency
Mobile POS also helps your team save time, reduce costs and increase accuracy. Easy-to-use mobile POS helps reduce server errors by up to 80%, minimizing food waste, and cuts table turn time during peak by 12 to 15 minutes. Additionally, mobile POS enables one server to provide excellent service to more parties, decreasing the need for servers per shift by 20%, allowing an already strained crew the ability to have time off regularly -- but still ensuring that all guests receive excellent service. The proof of this is, again, in the increased amount of tips they receive.
Give Your Restaurant the Advantages of a Mobile-First POS Solution
A mobile-first solution will help you rebuild relationships with customers, increase revenues and improve operational efficiency – all vital as you grow your business during the economic recovery.
Contact Tabit to learn more about mobile POS designed to be so much more than just that; indeed, it is a mobile first restaurant management system in the palm of your hand.