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Arm’s Length

Wine Bar & Restaurant · Potts Point, NSW

 

Opening a new venue is one of the highest-pressure moments in hospitality. When Annie, venue manager and licensee of Arm’s Length Bar in Potts Point, chose her POS system before opening day in 2024, she didn’t want to be thinking about technology once service started.

"We're a high volume venue seven days a week. We decided to go with Tabit as our point of sale."

The wrong POS at opening can set the tone for everything that follows

In a high-volume restaurant environment, the gap between front of house and back of house is where service breaks down. It's no coincidence that 76% of operators say technology gives them a competitive edge, according to the National Restaurant Association's Restaurant Technology Landscape Report 2024. For a venue running seven days a week from day one, getting that communication right wasn't optional.

Tabit made that easier

"It's really easy to use. The communication between front of house and back of house has been super streamlined since we've started using Tabit."

Streamlined communication isn’t just an operational win. It shows up on the plate

In a wine bar and restaurant with a rotating seasonal menu, miscommunication between the floor and the kitchen isn’t just an inconvenience, it erodes the guest experience. When a server doesn’t know what’s 86’d, when a modification doesn’t reach the kitchen, when timing breaks down between courses, guests feel it, even if they can’t name it. Tabit closes that gap. Orders move from table to kitchen instantly, accurately, and without a paper ticket in sight.

For a venue built on hospitality, the best technology is the kind you stop noticing. At Arm’s Length, that’s exactly what happened.