Level-I Tech Support Specialist

We are looking for a highly motivated and skilled Level-I Tech Support Specialist to join our growing business in the US.

The ideal candidate will be an enthusiastic self-starter who understands restaurant/hotel operations, is highly technical and organized, and can work with our customers in a professional and customer-centric manner both on the phone and in person.

The successful candidate will be required to develop a comprehensive understanding of our solutions suite, collaborate with the operations and product teams to ensure flawless execution of the support process, help us build and improve our existing processes, and grow with us as we continue to rapidly expand.

Responsibilities:

• Perform customer deployment and implementation activities (configurations, networkconfiguration and setup,menu/item maintenance as needed,phone support), and provide best-practice coaching as related to the Tabit suite of products

• Provide customer support, onsite and/or remote, including working with the Support Team to identify and troubleshoot hardware errors.

• Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers

• Gather and communicate data from multiple sources from relevant parties to provide timely solutions

• Configure and deploy networking equipment per company standard and provide customizable solutions for site-specific scenarios as needed.

Required Skills/Experience:

• 1+ years of experience working in a full-service restaurant in a FOH role is highly desired (server, bartender, host, hostess, maitre’d, sommelier, waiter, waitress, etc)

• B.A/B.S or preferred but not required.

• Qualified candidates will have comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space

• Prior experience with legacyand cloud-based POSsystems such Aloha,Digital Dining, Revel, Toast, Micros, and others

• Must be willing to work flexible hours including overnights, weekends, and holidays

• Demonstrated ability to learn new software solutions quickly

• Experience in a training/implementation/technical support role

• Ability to organize and serve the needs of multiple customer accounts. Multi- tasking and time management Skills

• Must be able to lift up to 50 pounds and be able to work on your feet for long periods of time

• Must have excellent verbal & written communication and interpersonal skills

• The ideal candidate will be an innovative, driven, motivated, results-oriented and energetic

• Requires excellent customer service skills with a demonstrated customer- focused, service-first attitude

• Complex problem-solving skills and attention to detail are required

• Possess outstanding decision making and analytical skills

• Must be highly reliable with stable work history, punctual and dependable

• Ability to extensively travel within the Miami area and beyond

• Highly technical & sharp, and understand mobile technology (iOS especially) and network infrastructure (Routers, Switches, Access Points, etc) – preferably Ubiquiti hardware and cloud configuration and support

• Experience working with a CRM/Helpdesk tool, preferably Zendesk