Join Our Team
We are looking for a highly motivated and skilled Level-I Tech Support Specialist to join our growing business in the US.
The ideal candidate will be an enthusiastic self-starter who understands restaurant/hotel operations, is highly technical and organized, and can work with our customers in a professional and customer-centric manner both on the phone and in person.
The successful candidate will be required to develop a comprehensive understanding of our solutions suite, collaborate with the operations and product teams to ensure flawless execution of the support process, help us build and improve our existing processes, and grow with us as we continue to rapidly expand.
Perform customer deployment and implementation activities (configurations, networkconfiguration and setup,menu/item maintenance as needed,phone support), and provide best-practice coaching as related to the Tabit suite of products
Provide customer support, onsite and/or remote, including working with the Support Team to identify and troubleshoot hardware errors.
Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers
Gather and communicate data from multiple sources from relevant parties to provide timely solutions
Configure and deploy networking equipment per company standard and provide customizable solutions for site-specific scenarios as needed.
1+ years of experience working in a full-service restaurant in a FOH role is highly desired (server, bartender, host, hostess, maitre’d, sommelier, waiter, waitress, etc)
B.A/B.S or preferred but not required.
Qualified candidates will have comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space
Prior experience with legacyand cloud-based POSsystems such Aloha,Digital Dining, Revel, Toast, Micros, and others
Must be willing to work flexible hours including overnights, weekends, and holidays
Demonstrated ability to learn new software solutions quickly
Experience in a training/implementation/technical support role
Ability to organize and serve the needs of multiple customer accounts. Multi- tasking and time management Skills
Must be able to lift up to 50 pounds and be able to work on your feet for long periods of time
Must have excellent verbal & written communication and interpersonal skills
The ideal candidate will be an innovative, driven, motivated, results-oriented and energetic
Requires excellent customer service skills with a demonstrated customer- focused, service-first attitude
Complex problem-solving skills and attention to detail are required
Possess outstanding decision making and analytical skills
Must be highly reliable with stable work history, punctual and dependable
Ability to extensively travel within the Miami area and beyond
Highly technical & sharp, and understand mobile technology (iOS especially) and network infrastructure (Routers, Switches, Access Points, etc) – preferably Ubiquiti hardware and cloud configuration and support
Experience working with a CRM/Helpdesk tool, preferably Zendesk