Field Technician

At Tabit, we connect our passion for people, technology, and innovation to revolutionize the hospitality industry by creating cutting-edge solutions that increase the bottom line and propel businesses to the next level. We are relentless in the pursuit of opportunities that improve the future of our employees, customers, and communities and we’re looking for people who share our DNA to join us in this exciting journey.

We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we’re looking for a highly motivated and skilled Field Implementation Specialist to join our growing business in the US.

We’re looking for an enthusiastic self-starter who understands restaurant operations, is highly technical and organized, and can work with our customers in a professional and customer-centric manner both on the phone and in person.

The successful candidate will be required to develop a comprehensive understanding of our solutions suite, collaborate with the operations and product teams to ensure flawless execution of the support process, help us build and improve our existing processes, and grow with us as we continue to rapidly expand.

Key Responsibilities:

• Perform customer deployment and implementation activities (configurations, network configuration and setup, menu/item maintenance as needed, phone support), and provide best-practice coaching as related to the Tabit suite of products

• Provide customer support, onsite and/or remote, including working with the Support Team to identify and troubleshoot hardware errors.

• Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers

• Gather and communicate data from multiple sources from relevant parties to provide timely solutions

• Configure and deploy networking equipment per company standard and provide customizable solutions for site-specific scenarios as needed.

Required Skills:

• 1+ years of experience working in a full-service restaurant/hotel in a FOH role is highly desired (server, host, hostess, maitre’d, sommelier, bartender, waiter, waitress, general manager, shift supervisor, reception, etc)

• B.A/B.S. or preferred, but not required

• Qualified candidates will have comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space

• Prior experience with legacy and cloud-based POS systems such Aloha, Digital Dining, Revel, Toast, Micros, and others

• Must be willing to work flexible hours including overnights, weekends, and holidays

• Demonstrated ability to learn new software solutions quickly

• Experience in a training/implementation/technical support role

• Ability to organize and serve the needs of multiple customer accounts. Multi-tasking and time management Skills

• Must be able to lift up to 50 pounds and be able to work on your feet for long periods of time

• Must have excellent verbal & written communication and interpersonal skills

• The ideal candidate will be an innovative, driven, motivated, results-oriented and energetic

• Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude

• Complex problem-solving skills and attention to detail are required

• Possess outstanding decision making and analytical skills

• Must be highly reliable with stable work history, punctual and dependable

• Ability to extensively travel within the Miami area and beyond

• Highly technical & sharp, and understand mobile technology (iOS especially) and network infrastructure (Routers, Switches, Access Points, etc) – preferably Ubiquiti hardware and cloud configuration and support

• Experience working with a CRM/Helpdesk tool, preferably Zendesk

Perks and Benefits:

• Competitive compensation package

• Medical

• Dental

• Vision

• Life Insurance

• Supplemental insurance: LTD, STD, & Accident insurance

• 401(k) with a generous company match

• Flex Spending Account

• Health Savings Account

• Vacation, sick and holiday pay

• Stock options

• Free lunch and snacks when in the office, yes - we provide free munchies!

• Amazing team culture

• And much more!

Tabit uses business intelligence, point-of-sale technology (POS), and mobile applications to provide holistic solutions that streamline the entire restaurant eco-system, increase revenue, decrease operational costs, and elevate the overall experience for both operators and their customers.