Customer Success Manager

At Tabit, we connect our passion for people, technology, and innovation to revolutionize the hospitality industry by creating cutting-edge solutions that increase the bottom line and propel businesses to the next level. We are relentless in the pursuit of opportunities that improve the future of our employees, customers, and communities, and we’re looking for people who share our DNA to join us in this exciting journey.

Our platform uses business intelligence and point of sale technology, a real-time decision support system, and mobile applications to provide 360o holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers.

We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we’re looking for a Customer Success Manager who will be accountable for the entire post-sales relationship, onboarding, retention, and upselling. Through ‘get-to-know-you’ calls, email conversations, and on-site visits with new customers, you’ll build strong relationships that persist through, and lengthen, the lifecycle of the customer. You’ll be the first point of contact for your defined customers, acting as the friendly face of our business and closely guiding them as they implement our solutions.

Key Responsibilities:

• “Customer-First” attitude with the ability to wow customers on all day-to-day interactions while exercising independent judgment and building strong relationships.

• Business-savvy approach to dealing with customers - taking time to understand their needs and working toward delivering the best-desired outcome.

• Establish a “right-hand” and trusted advisor relationship with customers via email, phone, and on-site visits.

• Conduct discovery meetings to deep dive into specific customer requirements (menu, items, promotions, integrations, etc.), to match our platform solutions against the needs of the customer.

• Plan and execute training sessions pre- and post-go-live.

• Coordinate go-lives, including hardware and software staging while collaborating with 3rd parties such as network infrastructure companies.

• Leverage prior restaurant and service industry expertise to provide top-notch consultative value to customers and companies.

• Act as project and account manager for your customers in the assigned market.

• Promote Company as the top leader in POS solutions in the territory

Desires Skills:

• Must have 3-5 years of prior restaurant experience (bartender, waiter, shift manager, hostess, maître’s, sommelier, chef, or general manager) – demonstrating an all-encompassing understanding of restaurant operations and business models

• Must be a “people person” – outgoing, friendly, and comfortable interacting with customers at length.

• High EQ - patient, composed, assertive, and able to listen with attentiveness and care

• Basic to a mid-level understanding of standard technologies (networks, Wi-Fi, cloud technology, iOS, and Windows operating systems)

• Sales and/or Account Management experience is a plus

• Project management experience is a big plus

• MS Office Skills (Excel, PowerPoint, Word)

• Good analytical and troubleshooting skills

• CRM (Salesforce, MS Dynamics, etc.) preferred

Perks and Benefits:

• Competitive compensation package

• Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance

• Flex Spending plan

• Generous PTO and company holidays

• Free lunch in the office, yes - we provide free lunch!

• Amazing team culture

• And much more!